Your experts, our employees
Translating your needs into solutions and services that help improve lab workflows and patient care
We know that quality diagnostics is key to better patient care. We understand the complex challenges of standardising work processes, meeting regulatory and accreditation requirements, securing sensitive data and ensuring patient safety – all in an evolving healthcare landscape.
Our mission is to help our customers enhance patient management and increase laboratory productivity. We do this by providing intelligent, efficient, scalable and modular diagnostic workflow solutions that adapt to both current and future needs.
Trusted partnerships are in our DNA
At Sysmex, trusted partnerships are at the core of what we do. Our local teams of product and IT specialists work closely with customers to build long-term partnerships based on trust, expertise, and understanding:
- We are a locally rooted organisation, with teams of product and IT specialists who speak your local language
- Our product specialists have a deep knowledge of lab workflows and application needs, enabling them to provide the best assistance possible
- Our IT specialists leverage their extensive expertise and practical experience to translate complex customer requirements into diagnostic lab workflow solutions
We help optimise your workflow and facilitate the daily work
Sysmex offers seamlessly connected analysers, services, and IT solutions that function as an integrated ecosystem. Using our know-how, best practises and understanding of lab workflows, we help you:
- Optimise the workflow and support your regulatory and accreditation requirements with tailored IT solutions
- Reduce manual processes and improve the turnaround time through auto validation and customised rule sets
- Minimise instrument downtime during scheduled software updates with effective project management
Maximum analyser uptime with the Sysmex proactive service
Sysmex Nordic’s proactive service helps maintain the uptime of your Sysmex solutions through:
- Automatic monitoring of your analysers and system health
- Remote troubleshooting of issues related to the Extended IPU or any connected Sysmex analyser
- Faster problem resolution, with local teams supported by Nordic and European expertise
Contact us to learn more about our proactive service and the Sysmex Nordic service agreement options.
Securing the health data generated by your Sysmex solutions is our priority
Sysmex has established a Product IT security policy for its products and services to help safeguard health and patient data generated by your Sysmex solutions from external threats. This service includes:
- Regularly updating Sysmex IT systems to correct any vulnerabilities
- Continuously improving the cyber security preparedness as a member of the Sysmex European Product IT Security Response Team
- Proactive monitoring of vulnerabilities of any IT-related product linked to your Sysmex solutions, including third-party products
- Support for the implementation of security measures in collaboration with your IT security experts
- IT disaster recovery planning and a European IT escalation plan for your Sysmex solutions
Expert training throughout the product life cycle
To help you get the most from your Sysmex solutions, we provide ongoing scientific and operational training for your team.
The Sysmex Nordic expert training services include:
- On-site theoretical and practical application training after installation
- Tailored 2nd level training with hands-on experience in our Nordic headquarters Academy lab
- Online training customised to your specific needs
You can further enhance your Sysmex training by taking advantage of our free online learning resources:
- Caresphere Academy – 24/7 access to scientific courses, quizzes, and webinars covering haematology, haemostasis, clinical flow cytometry, HbA1c, urinalysis, and more
- Sysmex website – white papers, educational articles, monthly scientific calendar cases, clinical
Customer communities for peer-to-peer knowledge sharing
Our customers value the exchange of knowledge and the sharing of best practices. We are proud to offer forums and events where this can take place, such as:
- Sysmex-organised user meetings – both local and Nordic meetings
- Local online customer forums
Did you know that 100% of our survey participants would recommend Sysmex to other laboratories?
We regularly conduct customer satisfaction surveys to uphold our high service standards and collect feedback for further improvements. We take pride in the fact that our customers consistently express a high level of satisfaction, as reflected in our survey results1.
1 Source: Sysmex Nordic customer satisfaction survey conducted in 2021 and 2024 by ConferenceCare, an independent research partner.
